FAQ

1. Where is your store based, and where do you ship orders?

Our online store is based in Switzerland, Geneva.

We only ship within Switzerland.

2. How long does it take to deliver the package?    

3. What are the shipping costs?

• Shipping costs are 4 CHF 
• Free shipping on orders over 45 CHF

4. What is your return policy?

You have the right to return the item within 30 days of delivery. The item must be undamaged and with the original tag. Please use the following address for returns:

Diana Suranska

Rue de Sous-Terre 3

1201 Genève, Switzerland

5. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional 3 CHF, which also includes the option to add a personalized card with your message. To add gift wrapping to your order, simply select the "Gift Wrapping" collection and add it to your cart. During checkout, you'll also find an option to add a personalized message if you'd like us to include a card with your gift. If you have any questions or need further assistance, feel free to contact us at info@suranska.com or whatsapp +41766337500

6. How can I contact customer service?

If you have any questions or need advice regarding your order, size, color, or other product details, don’t hesitate to contact us info@suranska.com  or Whatsapp +41766337500 We’ll gladly help you choose the right size based on your measurements or send you a video showing the product in more detail.

7. How can I choose the right size?

If you're unsure which size would fit you best, you can send us your measurements (your height, bust, waist, and hip circumference), and we will advise you on the most appropriate size for you. You can also check the Measurements of the mdel section for detailed information on the model's size for comparison.

8. Do you provide detailed product information?

Yes, if you’re interested in more detailed information about a product, we can send you a video showing the material, color, and appearance in greater detail Whatsapp +41766337500

9. What payment methods do you accept?

We accept various payment methods, including credit cards, PayPal, Google Payand other commonly used payment options. The exact payment methods available are listed during checkout.

10. Can I change or cancel my order?

You can change or cancel your order before it has been shipped. If you need to make changes, please contact us as soon as possible info@suranska.com  or Whatsapp +41766337500

11. What measures do you take against fraud?

Your security is important to us. We use advanced security measures to protect your personal and payment information throughout the entire shopping process.

12. Do you offer any bonuses with orders?

Yes, we include a small gift with every order as a token of our appreciation.

Measurements of the model