FAQ

1. Where is your store based, and where do you ship orders?

Our online store is based in Switzerland, Geneva.

We currently ship only within Switzerland and Liechtenstein.

2. How long does it take to deliver the package?    

Orders placed today are shipped the following morning via Swiss Post, with a delivery time of 2 to 3 business days.

3. What are the shipping costs?

• Shipping costs are 4 CHF 
• Free shipping on orders over 45 CHF

4. What is your return policy?

We offer a 30-day return policy. If you wish to return an item, please ensure it is intact and has its original tag. Contact us as at info@suranska.com or via WhatsApp at +41766337500. Use the following address for returns:

Diana Suranska
Rue de Sous-Terre 3
1201 Geneva, Switzerland

 

5. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional 3 CHF, which also includes the option to add a personalized card with your message. To add gift wrapping to your order, simply select the "Gift Wrapping" collection and add it to your cart. During checkout, you'll also find an option to add a personalized message if you'd like us to include a card with your gift. If you have any questions or need further assistance, feel free to contact us at info@suranska.com or whatsapp +41766337500

6. How can I contact customer service?

We’re here for you 24/7, and we respond within 24 hours. If you have questions or need help, contact us at info@suranska.com or via WhatsApp at +41766337500. Whether it’s advice on size, color, or product details, our multilingual team (German, English, French, Italian, Spanish, and Slovak) is here to help you make the best choice.

7. How can I choose the right size?

If you're unsure which size would fit you best, you can send us your measurements (your height, bust, waist, and hip circumference), and we will advise you on the most appropriate size for you. You can also check the Measurements of the mdel section for detailed information on the model's size for comparison.

8. Do you provide detailed product information?

Absolutely. For additional information on a product, we can send detailed photos or videos via WhatsApp at +41766337500. We believe in product transparency and are here to give you a clear view of every detail, ensuring you’re satisfied with your choice.

9. What payment methods do you accept?

We accept multiple payment methods, including credit cards, PayPal, Google Pay, and others. You will find all available methods at checkout to choose the one that suits you best. We also offer the possibility of payment via Twint. If you wish to pay with Twint, simply send us a message on WhatsApp at +41766337500, stating that you would like to use this option.

10. Can I change or cancel my order?

You can change or cancel your order before it has been shipped. If you need to make changes, please contact us as soon as possible info@suranska.com  or Whatsapp +41766337500

11. What measures do you take against fraud?

Your security is important to us. We use advanced security measures to protect your personal and payment information throughout the entire shopping process.

12. Do you offer any bonuses with orders?

Yes, to thank our customers, we include a small gift with every order. This gesture is our way of showing our gratitude for your trust and loyalty to our brand.

Measurements of the model